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Customer Service.


The Commitment of Metrotenerife

Since its beginnings, Metrotenerife has accepted a commitment to providing service to society on our island.

Each and every one of the staff at Metrotenerife personally accepted that commitment on joining the company, and they strive day by day to do their best to improve quality in the service and to achieve the full satisfaction of those using the tram everyday.


Metrotenerife values customer service as being fundamental to the development of our service, which allows all Tenerife residents and visitors, regardless of the capacities or disabilities, to fully enjoy reliability, punctuality, accessibility and comfort when traveling


Information Offices

Metrotenerife has two Information Offices at both termini of Line 1. The offices provide customers with any information they may require about the tram (lines, timetables and bus links) and ticket types, which can be purchased at the offices, accept payment of penalties, in addition to dealing with customers’ enquiries or suggestions.

Furthermore, our commercial offices also deal with any matter requiring the presence of a Metrotenerife staff member.



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    Customer Service Centre

    Tel: 922 099 119 / 900 906 545
    ten+móvil: 922 099 390 / 900 909 019

    Timetable: Monday to Friday 8:00 – 20:00



    Head Office

    Metropolitano de Tenerife, S.A.

    Ctra. General La Cuesta-Taco nº 124
    38108 La Laguna – Santa Cruz de Tenerife
    Islas Canarias – España
    Teléfono: 922 024 800

    Timetable: Monday to Friday 8:00 – 15:00

    Acess to Head Office from Santa Amelia Street on Google Maps



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